At Zaruri Mart, customer satisfaction is our priority. If you are not satisfied with your purchase, you may request a return or exchange under the following terms and conditions.
General Return Policy
- Customers must keep the original purchase invoice or order confirmation as proof of purchase.
- Returns or exchanges are accepted within 7 days of the delivery date.
- Products must be unused, unopened, in their original packaging, and in resalable condition.
- All original accessories, manuals, warranty cards, and free gifts (if any) must be returned with the product.
- Zaruri Mart reserves the right to reject any return that does not meet these conditions.
Non-Returnable Items
The following items cannot be returned or exchanged unless they have a manufacturing defect:
- Grocery and food items
- Fresh, frozen, or perishable products
- Medicines and healthcare products
- Cosmetics and personal care items
- Undergarments
- Baby care hygiene products
- Gift cards and vouchers
- Products sold on clearance, promotional, or discounted prices
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of delivery with:
- Order number
- Photos or video of the product
- Description of the issue
After verification, Zaruri Mart will arrange a replacement or refund where applicable.
Refund Policy
- Approved refunds will be processed using the original payment method whenever possible.
- Cash on Delivery (COD) orders may be refunded through bank transfer or store credit.
- Refund processing may take 7–10 business days after approval.
- Delivery charges are non-refundable unless the return is due to our mistake.
Electronics & Warranty
- Warranty for electronic products is provided by the manufacturer or authorized distributor.
- Zaruri Mart acts only as a facilitator for warranty claims.
- Physical damage, water damage, misuse, or unauthorized repairs will void the warranty.
Contact Us
For return or refund requests, please contact our customer support through the contact details available on the Zaruri Mart website.
